We know you like to get your parcels fast so please read STUD shipping policy to avoid any delay.
Billing address must be a physical address and not P.O.Box
Please provide a mobile number (+ country code xxx xxx xxx) as a contact, first time shoppers will receive a text message to verify the order and delivery details.
A$9.95 Australia Post Online Tracking for all orders up to A$99.00
FREE Australian Post Online Tracking for all orders above A$99.00
24 / 7 (almost) Local pickup option is available. Once the order is ready for pickup (usually between 2-3 hours) you will receive email confirmation.
For urgent pickup, please use the chat with us form to send us a message.
Pickup address: 2 York St. Sydney NSW 2000
New Zealand Online Tracking:
A$19.99 for all orders up to A$79.00
A$15.99 for all orders A$79.00 - A$129.00
FREE for all orders above A$129.00
International Online Tracking:
A$27.99 for all orders up to A$79.00
A$21.99 for all orders A$79.00 - A$99.00
A$13.99 for all orders above A$99.00
International Online Tracking + Signature
We highly recommend to use this option for international shipping. All parcels with 'Signature On Delivery' meaning your parcel will not be left if there is nobody available to sign for the parcel. By not choosing 'Signature On Delivery' you accept that we cannot be held responsible or liable for any loss or damage of a parcel. We highly recommend 'Signature On Delivery' and having your parcel delivered to an address such as a work address where there will be someone to accept the delivery during business hours.
International Express Shipping rate at the checkout
All Express Shipping includes 'Signature On Delivery'
USA delivery time up to 12 days (Express 4 - 6 days)
Rest of the world delivery time up to 21 days (Express 5 - 12 days)
China & HK delivery time up to 28 days (Express 5 - 12 days)
Delivery time is an estimate only
All orders receive an email with a tracking number so you can easily track your order
All packaging are unbranded.
Delivery claim - If your parcel hasn’t been delivered by the expected time or you’re worried it’s gone missing, let us know as soon as you can. Please note that DHL / Australia Post will start investigating after 28 days of dispatch and it can take up to 28 days to receive a report.
DHL Tracking - https://ecommerceportal.dhl.com/track/
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. STUD has no control over customs policies and charges, which can vary from country to country. For further information, we recommend you contact your local customs office.