We are addressing you to provide an important update on the outbreak of COVID-19 and the impact on our operations.
All flights to Spain and South Korea have been temporarily suspended, effective immediately, we cannot process any shipments for these destinations. US Parcel Direct transit times are currently delayed by two days. Effective 19 March two airlines will suspend their SYD-LAX service, this will impact US Transit Times for all services.
We are expecting further service disruptions to all major lanes in the immediate future. Airfreight is reliant on passenger flights, the reduction in passenger flights around the world will cause severe capacity issues for airfreight
We know you like to get your parcels fast so please read STUD shipping policy to avoid any delay.
Billing address must be a physical address and not P.O.Box
Please provide a mobile number (+ country code xxx xxx xxx) as a contact, first time shoppers will receive a text message to verify the order and delivery details.
Our Free Shipping Offer is valid for all orders (Australia Wide) over A$79.00. This offer is for Australia Post Online Tracking and is subject to each individual order.
A$9.95 Australia Post Online Tracking for all orders up to A$79.00
FREE Australian Post Online Tracking for all orders above A$79.00
New Zealand Shipping Online Tracking (delivery time up to 10 days):
A$17.99 DHL International for all orders up to A$59.00
A$13.99 DHL International Intentional for all orders from A$59.00 - A$99.00
A$9.99 DHL International for all orders above A$99.00
International shipping Online Tracking:
A$24.99 DHL International Online Tracking for all orders up to A$79.00
A$19.99 DHL International Online Tracking for all orders A$79.00 - A$99.00
A$9.99 DHL International Online Tracking for all orders above A$99.00
International Express Post rate at the checkout
USA delivery time up to 12 days (Express 4 - 6 days)
Rest of the world delivery time up to 21 days (Express 5 - 12 days)
China & HK delivery time up to 28 days (Express 5 - 12 days)
Delivery time is an estimate only
All orders receive an email with a tracking number so you can easily track your order
*signature is required upon delivery
All packaging are unbranded.
Delivery claim - If your parcel hasn’t been delivered by the expected time or you’re worried it’s gone missing, let us know as soon as you can. Please note that DHL / Australia Post will start investigating after 28 days of dispatch and it can take up to 28 days to receive a report.
DHL Tracking - https://ecommerceportal.dhl.com/track/
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. STUD has no control over customs policies and charges, which can vary from country to country. For further information, we recommend you contact your local customs office.